FAQ
Frequently Asked Questions
Find answers to the most common questions about the server, account and client.
Please terminate the Grab Pet and open it again. It should display all 5 pages correctly.
First, make sure the server is online and that you are using the latest client version.
Check your firewall and antivirus settings and make sure the Silkroad client is allowed to access the internet.
Go to the Downloads page and download the required game client and launcher.
After downloading the files, extract the client, run the launcher and follow the installation instructions.
Frequently Asked Questions
Find answers to the most common questions about the server, account, client and gameplay.
Please terminate the Grab Pet and open it again. It should display all 5 pages correctly.
C10 Error
The C10 error occurs when a connection is already open to your IP address and TCP port.
If restarting your computer does not fix the problem, try restarting your router.
If the problem continues, a NAT router in your ISP's network may be responsible.
If you still cannot connect, submit a bug report with your character name and server name.
C9 Error
This error occurs when the client cannot connect to the Agent Server.
This usually happens when your firewall blocks Silkroad or interferes with the game client.
Please make sure the following files are allowed to access the internet:
- sro_client.exe
- silkroad.exe
If you are using a router with a firewall, make sure Silkroad is allowed through the firewall.
C8 Error
Please launch the game using Silkroad.exe instead of sro_client.exe.
C7 Error
Your IP address has been blocked by our server.
Try changing your IP address using a VPN.
The emblem system is working correctly. Please wait a few minutes for the FTP server to receive and process the emblem file.
Go to the Downloads page and download the required game client and launcher.
After downloading the files, extract the client, run the launcher and follow the installation instructions.
Use the Lost Password option on the login page and follow the instructions.
If you are still unable to recover your account, contact the server administration.
First, make sure the server is online and that you are using the latest client version.
Check your firewall and antivirus settings and make sure the Silkroad client is allowed to access the internet.
Yes. Always use the latest client and launcher available on our official Downloads page.
Using an outdated client may cause connection errors, missing files or incorrect game data.
Multi Client availability depends on the server rules and current server configuration.
Please check the server rules before opening multiple characters.
All major events and scheduled activities are announced through the website and our official community channels.
Follow our Discord and Facebook page for the latest announcements.
Unique Monsters can be found throughout the available hunting areas and special unique locations.
Check the Guides section for more information about unique locations and rewards.
You can create a Guild after meeting the required in-game conditions.
You can also join an existing Guild by receiving an invitation from its members.
A Guild can join a Union when the required conditions are met.
Contact the Union leader or an authorized Guild member to receive an invitation.
You can find the complete server rules on the Rules page.
Every player is responsible for reading and following the current server rules.
If you believe another player is breaking the server rules, collect the required evidence such as screenshots or video.
Then contact the administration through the official support channel.
Players are responsible for checking their trades carefully before confirming them.
For transactions involving an official [MM], please follow the server's official trading rules.
Temporary maintenance may be required to apply updates, fix issues or improve server performance.
Maintenance announcements will be posted through our official community channels whenever possible.
You can contact the administration through our official Discord server or other available support channels.
Please provide your account name, character name and a detailed explanation of the problem.
Follow our official Discord and Facebook pages for the latest news, updates, events and announcements.